FAQ's
What types of products do you offer?
Pour L'âme specializes in a curated selection of stylish and sustainable apparel and accessories. Our product range includes eco-friendly graphic tees and versatile cotton canvas tote bags, designed to blend practicality with chic aesthetics.
How do your products support sustainability?
Our products are crafted with eco-conscious materials and processes, ensuring that they not only celebrate individuality and comfort but also minimize environmental impact. By choosing sustainable apparel, consumers contribute to reducing waste and promoting ethical fashion practices.
What is your return policy?
We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the same condition as received, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Do you offer free shipping?
Yes, we offer free shipping on orders over $100. This allows customers to enjoy our sustainable products without the added cost of shipping, encouraging more eco-friendly purchases.
How can I contact customer service?
Customers can reach our customer service team via email at brown_simpson27@yahoo.com. We are available to assist with any inquiries regarding products, orders, or returns.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. For specific inquiries regarding returns, please contact us.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item. This ensures that you receive the desired product without delays.